Troubleshooting

I get an error message when I try to create a new project. What should I do?
Check to see if you already have a project with the same name.  If so, use a different name for your new project.
Sun, Oct 22, 2017 at 11:18 AM
I get an error message when I try to select a new book style for my project. What should I do?
If you try to change your project from a French Paris to a different book style, it will generate an error message.   The best thing to do is create a new p...
Sun, Oct 22, 2017 at 11:19 AM
I get an error message when I try to upload my files. What should I do?
Double-check that your files are 300 dpi sRGB JPG files.  If they’re not, resave them in the correct format and try again.  Your files should also be indivi...
Sun, Oct 22, 2017 at 11:22 AM